Refund Policy
Effective: August 21, 2026
1. The service and billing
VESQOR MEGA AI (the "Service") is operated by VESQOR LLC, a Delaware limited liability company (EIN 39-4773373). Access to the Service requires a paid subscription or prepaid credit packs, billed through Stripe. Prices are in U.S. dollars. This policy explains when you can cancel and when you can receive a refund, in addition to any refund rights that are mandatorily granted by applicable law.
2. Subscription terms
New accounts may start with a one-time paid trial (US$1.99 for 7 days, limited to one analysis per day), after which the subscription continues at US$29.99 per month unless canceled. Alternatively you may purchase quarterly access at US$59.97 per 3 months. Subscriptions renew automatically until canceled.
3. Cancellation
You can cancel your subscription at any time from the customer portal in your account. Cancellation disables automatic renewal: you keep full access until the end of the period you already paid for, and you are not charged again. To avoid being charged for the next billing period, cancel at least 24 hours before the renewal date. Deleting your account does not by itself cancel a subscription — cancel the subscription first.
4. Refunds
The Service is a digital service. To the fullest extent permitted by applicable law, all purchases are final, non-refundable, and non-exchangeable. A purchase is considered consumed as soon as you generate your first report or use any prepaid credit. After any credit or report generation has been used, the purchase is no longer eligible for a refund. Except where required by applicable law, we do not provide refunds, partial refunds, or credits for unused subscription periods, unused features, or if you decide to stop using the Service.
5. European Union consumers
If you are a resident of the European Union, you have the right to withdraw from a digital content purchase within fourteen (14) days without providing a reason or incurring any cost. However, this right no longer applies once the digital content has been delivered with your express consent and your acknowledgment that you lose your right of withdrawal. By completing your purchase you expressly consent to the immediate performance of the digital service and confirm that you waive your right of withdrawal once the service is made available.
6. Technical defects
If you experience a consistent technical defect that materially prevents you from using the Service, contact us at info@vesqor.com with supporting evidence, such as screenshots or other relevant information. We may, at our discretion, provide a refund where the defect is verified. In the event of any discrepancy, our server logs and system records prevail in determining eligibility.
7. Chargebacks and disputes
If you initiate a chargeback or otherwise reverse any payment on your account, we may suspend or terminate your access immediately, at our sole discretion, for breach of your payment obligations. We reserve the right to dispute any chargeback received, including by providing the relevant financial institution with information proving the payment was authorized.
8. Changes to this policy
We may update this Refund Policy from time to time. Changes will be posted on this page with a new effective date. If you do not agree with the changes, you can cancel your subscription before they take effect.
9. Contact
Questions about this policy: info@vesqor.com. See also our Terms of Service and Privacy Policy.